1. Kindly note that the weight of fresh produce reduces during shipping, and therefore, we cannot guarantee the weight consistency of the package. In the event of deficit supply due to adverse weather conditions or other agricultural factors, the impact of deficit supply will be shared equally by all Goratna consumers. 

2. In case you are not at home at the time of delivery, your basket will be delivered to the designated person indicated by you (neighbour or security guard). 

3. In case any item(s) are not delivered to you or if the quantity of item(s) supplied to you is less than what you were billed for, then Goratna will supply the undelivered item or deficit quantity at the time of the next delivery. If we cannot supply the undelivered item or deficit quantity within 07 days because the item is out of stock or due to any other reason, then you will receive a refund on the deficit quantity within 3 days.